Returns and Complaints Policy

Right of withdrawal (EU)
In accordance with EU consumer protection regulations, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you receive the last item from your order, including weekends and public holidays.

How to exercise your right of withdrawal
To withdraw from your purchase, you can:

• Use the return option in your customer account, or
• Fill out the form (for customers without a customer account), or
• Contact us at shop@matchfishing.hr or by phone at +385 40 629 011

Return shipping costs
All return shipping costs are borne by the customer.

Refunds
We will issue the refund within 14 days of receiving the returned goods, using the same payment method used for the original purchase.