Refund policy

2.1 CONDITIONS FOR UNILATERAL TERMINATION OF THE PURCHASE AGREEMENT

for contracts concluded within the physical retail premises of Match Fishing

This category includes goods purchased directly in Match Fishing retail stores with the physical presence of the customer, i.e. orders placed via the Match Fishing web shop, by fax or in writing with the selected option of collecting the ordered goods at Match Fishing retail stores, or if the customer subsequently decides to collect the goods at a Match Fishing retail store.

In such cases, this does not constitute a contract concluded outside business premises or a distance contract, as the customer is able, prior to purchase, to clearly verify the main characteristics of the goods or services and, if desired, withdraw from the final purchase, i.e. the conclusion of the contract.
The contract enters into force and becomes binding at the moment the customer receives the invoice and the goods.

In cases where the seller has fully fulfilled the contract and the customer wishes to return the goods for personal reasons, the seller offers the possibility of returning the goods within 14 days from receipt, under the following conditions:

1.1

If the customer returns an unopened product in its original packaging, the customer bears the cost of returning the goods, and the seller shall refund the full purchase price paid for the product.
If delivery was free of charge, the refund amount shall be reduced by the delivery cost.

1.2

If the customer returns an opened product that has not been used and with original packaging, the customer bears delivery and shipping costs, and the seller shall refund the purchase price reduced by 15%.

1.3

If the customer returns a used product with original packaging, the customer bears delivery and shipping costs, and the seller shall refund the purchase price reduced by 25%.

1.4

If the customer returns a physically damaged product, a product with defects not covered by warranty (such as damage caused by excessive voltage, short circuit, moisture, physical damage or scratches), or a product with significantly damaged packaging, the seller has the right to refuse the return or offer a refund with a reduced amount at the seller’s discretion.
The same applies if the product is returned without the issued warranty card, instructions, or other accompanying documentation included in the packaging.

1.5

If the customer ordered a product that was ordered exclusively for them or according to requested specifications, return of the product is not possible.

2.

The seller determines which category the returned product belongs to after the product has been returned. The customer has the right to request documentation on the basis of which the product was categorized (photographs and a report on the condition of the received product).

5.

If the customer orders goods and refuses to accept delivery, the seller has the right to claim reimbursement of postal and handling costs from the customer.

6.

In the event of a product return, the refund shall be issued after the goods have been received by the seller, and no later than 30 days from approval of the refund.

7.

If delivery was free of charge, the refund amount shall be reduced by the delivery cost.

II) Purchase Conditions and Procedure

The main characteristics of the products, instructions for use, prices, special promotions and benefits, payment and delivery methods are those valid at the time the order is placed. This information is indicated with each product.

The product price, including VAT and delivery costs, is visible in the shopping cart before the order is completed. Delivery costs may also be visible in other parts of the website.
All information regarding purchase confirmation based on an electronic order will be delivered to the customer’s email address provided during registration/order or entered in the shopping cart during checkout.

All prices are expressed in euros (EUR). VAT is included in all prices.

If the customer does not receive an order confirmation notification, it is possible that the email address was entered incorrectly. In such cases, the customer is requested to contact us at shop@matchfishing.hr so our customer service can verify whether the order has been received.
If you are unsure how to complete a purchase, please feel free to contact us at shop@matchfishing.hr.

III) Delivery and Delivery Conditions

  • Delivery costs are calculated automatically during product purchase and an invoice is issued showing the price of the purchased products and the delivery cost

  • Delivery costs are displayed in the shopping cart alongside the product price

  • Delivery costs within the Republic of Croatia are fixed and amount to 25 EUR, regardless of the weight, volume, or customer address

  • The delivery time for products marked as in stock is 7 business days from the date the order is placed, except for products with a special notice

  • In the event of a change in delivery time or any other important circumstance affecting order fulfillment, the customer will be promptly informed by our customer service

IV) Complaints and Claims

Ordered products are packaged in a manner that prevents damage during normal handling in transport/delivery. The customer is required to inspect the shipment upon receipt.

If the shipment packaging shows visible damage or defects, we recommend that the customer refuse acceptance, as there is a possibility that the product inside the package is damaged. By refusing acceptance, the delivery service will return the shipment to Match Fishing with a note indicating that the shipment contains a defect.

Upon receipt of the shipment, the customer is required to check whether the warranty card was included. If the customer does not submit a complaint within 7 days of receipt stating that the warranty card was not included, it shall be deemed that there are no objections in this regard and that the warranty card was received with the shipment.

Complaints regarding product defects and all other claims may be submitted in writing via electronic or regular mail:

The validity of complaints and defect diagnostics are carried out by the authorized service center specified in the warranty card.
If the authorized service concludes that the defect is not covered by warranty (physical damage, improper use, electrical surge, etc.), the customer may choose to pay for the repair or receive the product back in the same condition.

In the case of a justified complaint, the complaint procedure is carried out in accordance with the warranty conditions stated in the warranty card.
If the delivered goods are damaged and/or defective, the customer sends the goods with the mandatory enclosed warranty card and invoice, at Match Fishing’s expense, via DPD or GLS courier service. If this is not possible, the customer is required to notify Match Fishing so that a suitable and safe method of return can be arranged.

Match Fishing collects damaged, defective or incorrectly delivered goods at its own expense if it is determined that the complaint is justified and that the customer did not influence the defect, damage, or any other product deficiency.

In the event of a dispute regarding the justification of the complaint and/or the manner in which the product was returned, the product will be submitted for expert assessment.
If the assessment confirms the complaint is justified, all replacement costs are borne by Match Fishing; in the case of an unjustified complaint, the costs are borne by the customer.

V) Warranty for Product Conformity and Service

Products for which a warranty is provided in accordance with the law and the manufacturer’s warranty include a warranty card. The right to use the warranty is exercised upon presentation of the invoice and warranty card. The customer is required to keep the warranty card and invoice. The invoice issue date marks the start of the warranty period. The warranty duration for each product is stated in the product description.

If a warranty card is issued by the manufacturer guaranteeing the product’s conformity for a certain period, the customer may, if the product is defective, request that the product be repaired within a reasonable time or replaced with another conforming product.
If a defect occurs during the warranty period, the product must be delivered to the authorized service center specified in the warranty card.

The right to use the warranty is exercised exclusively upon presentation of the invoice. Defects caused by improper use and/or failure to follow instructions are not covered by warranty.
Servicing and the sale of spare parts for the purchased product are provided through authorized service centers listed in the warranty card.

VI) Payment Method and Procedure

Payment for products and delivery costs may be made using one of the following methods:

a) Credit or debit card payment – online payment using American Express, MasterCard, Diners, Visa or Maestro
b) Payment via bank transfer using a standard payment slip – payment at banks, FINA offices or Croatian Post offices; payment details are sent by email after order confirmation
c) Internet banking – payment via internet banking of any bank that supports this payment method; payment details are sent by email after order confirmation
d) Pro forma invoice (legal entities only) – legal entities may pay via pro forma invoice sent by email; delivery is initiated after payment is received
e) Cash on delivery – payment of the full amount stated on the invoice, including delivery costs, to the courier upon receipt

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